What to do if the iPhone display doesn’t work

If your iPhone screen is “frozen” and does not respond when you touch it, do not lose hope. Often this problem is easily remedied, Business Insider believes.

 

Of course, there can always be a serious problem with your iPhone, so if the troubleshooting steps below don’t work, contact Apple Support.

Step 1. Charge your iPhone

Charging your phone for a short time may bring it to life. For best results, plug your phone directly into a wall outlet. Do not charge it wirelessly or plug it into a USB port on your computer. Leave it on for at least 30 minutes and then try using it again.

Step 2. Restart your iPhone

If your iPhone still doesn’t respond, try restarting it by pressing the appropriate buttons on your iPhone. You may need to force restart your iPhone.

Force restart of iPhone X, iPhone 8 or iPhone 8 Plus:

– Press and release the volume up button.

– Press and release the volume down button.

– Touch and hold the side button.

– When the Apple logo appears, release the button.

 

Force restart of iPhone 7 and iPhone 7 Plus:

– Press and hold the Volume down and Sleep / Active buttons.

– When the Apple logo appears, release the two buttons.

 

Force restart of iPhone 6, 6 Plus, iPhone 6s, 6s Plus, iPhone SE, iPhone 5s:

– Press and hold the sleep / active button and the Home button.

– When the Apple logo appears, release the two buttons.

 

Both a restart and a forced restart will not delete any applications or data, so it’s safe to do so even if you haven’t backed up your data soon.

 

Step 3. Troubleshoot your iPhone if it freezes when restarting

If your iPhone restarts successfully but can’t get past the Apple logo, then you need to connect your iPhone to a computer with iTunes installed and try some additional troubleshooting steps. To do this, do the following:

 

1. Launch iTunes on your computer.

 

2. Put your iPhone in recovery mode. The process will depend on which iPhone model you own.

 

If you have an iPhone 8 or higher, press and hold the power button and one of the volume buttons until you see the option to turn off your iPhone. Slide the slider to turn it off. While holding the power button on your iPhone, connect the iPhone to your computer with a USB cable. Keep holding down the power button until you see the recovery-mode screen.

If you have an iPhone 7 or iPhone 7 Plus, press and hold the power button until you see the option to turn off your iPhone. Slide the slider to turn it off. While holding down the iPhone volume down button, connect the iPhone to your computer with a USB cable. Keep holding down the volume until you see the recovery-mode screen.

 

If you have an iPhone 6s or older phone version, press and hold the power button until you see the option to turn off your iPhone. Slide the slider to turn off your phone. While holding the Home button, connect your phone to your computer with a USB cable. Keep holding the Home button until you see the recovery-mode screen.

 

3. When you see the option to restore or update your iPhone to your computer, click “Update.” iTunes will update your phone without deleting your apps and data.

News Reporter

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